J-Return policy
Return & Refund Policy
We accept returns within 30 days of delivery for eligible items.
To qualify for a return, items must be unused, in original condition, and in the original packaging.
Order Cancellation
Orders can be canceled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.
Non-Returnable Items
The following items are not eligible for return:
- Used or opened items
- Products damaged due to improper use
Refund Process
To request a return or refund, please contact:
Email: Theodorejody16@gmail.com
Please include your order number and the reason for your request.
Once approved, we will provide return instructions.
Refunds are typically processed within 5–10 business days after the returned item is received and inspected.
Return Shipping
- We cover return shipping costs for defective or incorrect items
- For all other returns, customers are responsible for return shipping costs
- Original shipping fees (if any) are non-refundable